Scheduling an Appointment
Appointments can be scheduled by calling our office at 931-598-9761 or by visiting our patient portal. We have same-day appointments for many visits, especially sick visits. Please call early in the day to allow us time to appropriately treat your child. It is also helpful to inform our schedulers of any medical conditions or special circumstances when making the appointment. This allows us to allot the needed time.
To help our office function as efficiently as possible, we require 24 hours notice to cancel an appointment. Please let our office know as soon as possible if you are unable to keep your scheduled appointment. There is a charge of $20 for appointments missed without proper notice.
New Patients
We welcome new patients and families and we look forward to meeting you! It is helpful to schedule a well-child check to get to know your child for the first visit. However, if your child is sick, we will do our best to see your child promptly and a well-child check up can be scheduled later. You will need to verify that we participate with your insurance and change the PCP if needed. It is helpful to have your child's records sent to our office before their appointment if possible. We can also request records when you arrive for your appointment.
To expedite registration, you may enroll your family in our patient portal and complete all needed registration paperwork before your visit. This is helpful even for same-day appointments. If this is not possible, please arrive 15 minutes early to complete the registration process prior to your child's visit.
To your first appointment, please bring:
- A current insurance card
- A credit card to place on file with our office
- An updated vaccine record and
- Any needed paperwork needing completion.
Telephone Calls
Our knowledgeable clinic staff is here to answer any clinical questions you may have. During our office hours, calls to our main office number, 931-598-9761, are directed to the clinical staff and providers if needed. Often you can speak directly with the staff when you call. If you need to leave a message, they will return your call the same day. Please remember that our priority are the patients in our office. Our providers generally return phone calls at the end of the morning clinic session or in the evenings.
You can also send a secure e-mail message using the Patient Portal. You will often receive a return message during the day between patients if time permits.
If you have an urgent medical issue after our clinic hours, please call our main office number at 931-598-9761. Follow the prompts to be connected to the on-call provider. They will determine the best course of action for you and your child. Please be respectful of our doctors' family time and only call for truly urgent matters.
Prescription Refills
If your child has been seen in our office in the last year, we will be happy to refill prescriptions for some conditions. Please contact your pharmacy and ask them to fax us a refill request, or you may request a prescription refill using the patient portal. If we receive an automated refill request from the pharmacy, we will contact you to determine if you requested this for your child. We will make every effort to refill medications in a timely fashion, but please allow up to three (3) working days for your refill requests.
Chronic conditions like Asthma and ADHD require routine follow-up care in our office. If your child is due for a follow-up appointment, we will most likely need to schedule these visits prior to refilling prescriptions and can address your medication needs at that time. This is especially true for ADHD stimulant medications that have special guidelines from the Drug Enforcement Agency regarding their use. Those medications can only be refilled in our office with a written prescription.
For the safety of your child, we do not phone in antibiotic prescriptions. If your child is sick enough to require an antibiotic, he or she will need to be examined.
Lab Tests and Results
You will be notified about all test results, whether normal or abnormal. We will communicate with the patient's parent or guardian according to your preferred method. All test results are sent to our Patient Portal after being reviewed by the Pediatrician or Pediatric Nurse Practitioner. If the test results are abnormal we will make every effort to reach you by phone. If we are not able to reach you after several tries, we will mail the results to the patient's primary address. If you have not heard from us within a week after we send labs or order an Xray, please call us because it is likely that we have been trying to reach you to inform you about the results. Some test results may require an office visit so that we may discuss the results and develop a care plan with you and your child. It is very important that we have accurate contact information so we may reach you with any lab or test results.
Medical Records
Medical Records from our office must be requested in writing by a parent or guardian. After age 18, medical records must be requested in writing, by the patient. There is a nominal charge for medical records according to our financial policy. Immunization records can be faxed or mailed at your request without charge.
Our office is committed to ensuring patients' privacy and is HIPAA compliant.
